Browser-based case records
Manage service records through standard web browsers, with information organised around the case.
- Case records
- Workflow and tasks
- Documents
- GIS context
- Public portal options
- Reporting
- Integrations
Case management connected to place
Many local authority workflows depend on the relationship between cases, addresses, properties, boundaries and documents. Planning, building control and land charges teams need to manage applications, searches, inspections, consultations, correspondence and public-facing information in context.
HorizoNext provides a browser-based case-management approach for those place-based services, connecting records with GIS, documents, reporting and integration points where configured.
Case-management proof point
North York Moors National Park Authority: Planning and Local Land Charges
A HorizoNext case-management example connecting Planning, Public Portal, Earthlight GIS and Local Land Charges workflows.
What HorizoNext provides
Workflow and task management
Support configured processes, tasks and team responsibilities around local authority service delivery.
Document and correspondence support
Keep documents, plans, letters, emails and templates connected to the relevant record.
GIS-assisted case context
Use maps, boundaries, constraints and location context to support case review.
Address and property search
Use address and property data to help locate records, create cases and understand service context.
Reporting and dashboards
Provide operational views that help teams understand workload, progress and service activity.
Public portal options
Connect back-office workflows to public search, comments, submissions and tracking where implemented.
Integration and data services
Plan links with other systems, datasets, reporting tools and public-facing services where required.
Mobile and site working
Support officers working away from the office where mobile or cached workflows are configured.
Role-based access
Configure access so users see the records, functions and datasets relevant to their role.
Service areas supported
HorizoNext can support a family of built-environment and related local authority service areas. The exact modules, integrations and public-facing workflows are configured around each authority's requirements.
Planning & Development Management
Applications, pre-apps, enforcement, appeals, documents, GIS and public-facing workflows.
Building Control
Applications, inspections, documents, consultations, mobile working and customer options.
Local Land Charges
Search workflows, registers, GIS-assisted checks, address data and public-facing options.
Public Portal
Public search, submissions, comments, responses and account-based interactions where configured.
Data Integration
Connect case-management workflows with GIS, gazetteers, reporting tools and other systems.
Data Services
Migration, integration, GIS layers, address matching and reporting data around case workflows.
GIS, documents and reporting
GIS can help officers understand the location and context of a case, including sites, constraints, addresses, neighbouring records and service boundaries. Documents and correspondence can sit alongside the case record, so users can work with plans, letters, emails and generated outputs in one place.
Reporting and dashboards can support workload visibility and service management. Integrations can be configured according to project needs, data sources and other systems involved.
Public-facing workflows
HorizoNext Public Portal can extend case-management workflows into public-facing services. Depending on implementation, this can include application search, online submissions, comments, consultee responses, saved searches, account-based interactions and customer updates.
Implementation and support
Case-management projects usually involve more than installing software. Data, workflow, documents, user roles, public access and integrations all need to be planned together.
Data migration
Review and prepare legacy data, documents, addresses and spatial records for migration.
Training
Help users, administrators and support teams understand the workflows they need to operate.
Support model
Plan the support arrangements around the software, data and service operation.
Support desk
Provide a route for product questions, issues and implementation help.
Procurement information
Procurement and framework information changes over time. Contact StatMap or see our procurement information page for current routes.
Discuss your case-management project
Talk to StatMap if you are replacing a legacy case-management system, connecting workflows with GIS and documents, or extending public-facing services.