Planning application search
Provide public search and viewing options for planning application records where published.
- Application search
- Online submissions
- Public comments
- Consultee responses
- User accounts
- Case tracking
Public access connected to council workflows
Public-facing services need to connect clearly with the back-office case record. Residents, applicants, agents and consultees may need to search applications, view documents, make comments, submit information or track progress.
HorizoNext Public Portal provides public-facing options connected to HorizoNext workflows, so the information shown to users can be aligned with the authority's case-management process where implemented.
Public Portal case study
North York Moors National Park Authority: Planning and Public Portal
See how StatMap supported public-facing Planning access alongside HorizoNext, Earthlight GIS and Local Land Charges workflows.
What the Public Portal can support
Planning comments and responses
Support public comments and consultation responses as part of configured planning workflows.
Consultee responses
Provide a route for consultees to respond to relevant cases where implemented.
Building Control submissions
Support online Building Control submissions where the authority provides that service.
Pre-application submissions
Provide public-facing submission routes for pre-application workflows where configured.
User accounts
Allow account-based interactions where the authority chooses to enable them.
Saved searches and alerts
Support saved searches or alerts where these features are configured.
Document and plan viewing
Provide access to published documents, plans and case information where appropriate.
Status updates
Support status information and notifications where the workflow and implementation require them.
Planning and Building Control
The Public Portal is most often considered alongside back-office Planning and Building Control workflows. It can help connect public search, submissions, comments and customer-facing updates to the same case-management family.
Planning
Application search, public comments, consultee responses and planning-related public workflows.
Building Control
Online submissions, inspection-related customer options and published case information where configured.
Related technical videos
Public Portal videos
Short demonstrations for planning application search, appeals, property search, weekly lists and account creation.
Customer-service and transparency
A public portal can make it clearer how users access published case information and submit information to the authority. Where implementation supports self-service, it can also reduce routine enquiries and manual handling, but the service design, data quality and workflow configuration all matter.
Consistent publication rules, document availability and case status information should be planned around the authority's policy and operational requirements.
Relationship to HorizoNext
The Public Portal is part of the HorizoNext case-management family. It connects public-facing search, submissions and responses with the workflows managed by back-office teams.
That relationship is important because public services should reflect the data, documents, statuses and consultation activity that officers manage internally.
Discuss your public portal requirements
Talk to StatMap if you are reviewing public search, online submissions, comments, consultees or customer-facing case updates.